Refund Policy

At Trail Gear Oasis, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible, items must be:

• In the same condition you received them
  
• Unworn or unused, with tags
  
• In the original packaging
  
• Accompanied by a receipt or proof of purchase
  

To start a return, email us at info@trailgearoasis.com. If your return is approved, we’ll send you a prepaid shipping label along with instructions for sending your item back. Please note: returns sent without prior approval will not be accepted.

You can always reach us at info@trailgearoasis.com with any questions.

Damages & Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (food, plants, flowers)
  
• Custom products (special orders, personalized items)
  
• Personal care items (such as beauty products)
  
• Hazardous materials, flammable liquids, or gases
  

We also do not accept returns on sale items or gift cards.

Exchanges

The quickest way to get what you need is to return your item. Once your return is accepted, you can place a new order for the replacement item.

Refunds

When we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be issued back to your original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.